Hemi Testnet Support Notes
Details of issues raised by Discord Users
High level Overview
Deleting your enrollment and burning your token will provide the following.
[1st Stage] Delete MeID Token on all chains | From 3 days of enrolling, a wallet can firstly ‘burn’ or delete their MEID token 1st. The token was minted with a face after enrollment. {Warning , 3 day timout to burn a MeID token}
[2nd Stage] Delete MeID Enrollment | After the MEID Token has been deleted, there will be an option to burn/delete the MEID enrollment associated with the wallet. The option to delete the MEID Enrollment will only appear once the MeID token is deleted. Important to note: If you have minted a MeID token on other chains, e.g., Polygon, you will need to burn the token on those chains, too. Switching to other chains is available on the page.
[3rd Stage] Purging account data | When stages 1 & 2 are complete, a message will appear advising to return after 24 hours, when the enrollment will be deleted from the system. The message will display a countdown. A new person cannot enrol on the wallet until the timeout has been completed. When steps 1 and 2 are complete, the enrollment and token have been deleted, and timeout [stage 3] has timed out, that wallet is no longer owned or associated with DEMOS MeID system or contract. Very Important Note: If a wallet has been tagged as a DUPLICATE, the DEMOS team need to unflag the wallet manually; otherwise, the wallet will not be usable.
When steps 1, 2, and 3 are complete, anyone with access to that wallet can enroll again and mint a token. It is important to note that some users may not have minted a MeID token and want to change wallets. If this is true, the person must follow step 2 to delete their enrollment.
[1] Steps to burn/delete your enrollment & MEID token
Prior Checks: Ensure the wallet has testnet ETH available in wallet to burn MeID token
a) Go to url https://app.demos.global/dashboard/hemitest
b) Connect the wallet that was enrolled
c) Go to the ‘settings’ button and click on ‘Burn MeID’, where you will be prompted for a confirmation that you wish to delete your MeID Enrollment (step 1) . Click on ‘Yes, burn my token’. From here your wallet will prompt the person to sign a message authorising the transaction to burn enrollment. if ‘settings’ are not available, clear cookies and cache or try a different browser [Important to note, there is a 3-day Timeout on burning the token at the contract level}
d) If the wallet doesn’t have MeID tokens on other chains and deleting MeiD is successful, you will see an option to ‘Mint’ again. DO NOT MINT again unless required.
e) To complete the next stages, click on ‘settings’ then ‘Purge MeID enrollment’; a prompt will ask for confirmation from there. To delete, choose ‘Deactivate account’
f) IMPORTANT: A timeout will appear confirming the data is being deleted; return after a timeout to enroll a new person in that wallet. If a wallet has been tagged as a duplicate, the DEMOS team needs to unflag it manually; otherwise, it will not be usable. contact support@demos.global Detailing
a) Request to remove duplicate tags after a wallet has been deleted/purged above.
b) wallet address
c) Discord Username
[2] How to connect to Hemi (Septolia) testnet chain
How to change to Hemi Testnet Blockchahin
Follow the link or manually add 'Hemi Sepolia' to your wallet. https://chainlist.org/chain/743111
Network Name: Hemi Sepolia
Chain ID : 743111
RPC URL : https://testnet.rpc.hemi.network/rpc
Currency symbol: ETH
Block explorer URL (Optional) https://testnet.explorer.hemi.xyz/
[3] "Could not complete your verification due to a duplicate enrollment"
When attempting to enroll, if presented with the following message ‘Could not complete your verification due to a duplicate enrollment’ and the image below, the system has detected a different person who has attempted to enroll on the wallet previously.
Enrollment logic and policies
The basic principle of the Demos solution.
1 WALLET > 1 ENROLLMENT > 1 MEID TOKEN ON HEMI TESTNET PERMITTED
Duplicate Warnings | If a person is enrolled in the DEMOS system and the enrolled person attempts to enroll on any additional wallets, that wallet will be FLAGGED AS A DUPLICATE.
When a wallet is flagged as a duplicate, it is DISABLED, which the DEMOS team must assess as part of their security protocol.
Purge/Delete Enrollment | If a person decides to change wallets, please consider the following
- Burning MeID token will require 3 days timeout after activation of the delete
- Each person can only own 1 MeID token on Hemi Testnet, so it doesn’t matter how often a person switches wallets. If they mint a token, everyone will only be enrolled once with 1 MeID token.
- There are two parts to deleting your profile from Demos
--Burn MeID token if minted (3-day timeout) --Delete enrollment (1-day timeout)
When the purge/deletion has been completed, and the person must use another wallet previously tagged as a duplicate, please look at point 2 above.
The DEMOS team must assess any wallet flagged as a duplicate.
Settings Button: If the button doesn’t appear, ensure the connected wallet has ETH for transactions.
Enroll button: Users report that the button is unavailable. When a person moves their mouse over it, the button changes to yellow.
The Demo development team is working on a solution to address unflagging duplicate warnings after a wallet purge.
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